How to get a TTC Excess Fare Refund?

There are situations in which you end-up depositing more money than you should in the TTC bus farebox. It’s quite usual, really, you just forgot your TTC pass and tokens and the only cash in your wallet is a $20 dollars bill.

Something like this happened to me. I didn’t find my GTA Weekly Pass and because I was in a hurry, I deposited my fat $20 box bill in the farebox. This was painful. What’s even worst is that just after the farebox swallowed the green bill, I found the pass. The pass was right there, just in a different place within my wallet.

The TTC bus driver noticed my frustration and told me to wait. He got a yellow paper from his backpack, wrote something on it and gave it to me.

To my surprise it was a TTC Excess Fare Receipt, which allows you to get a refund for the extra money you deposited. I didn’t know such receipt existed. These are pictures of the receipt (both sides) that I took with my phone:

TTC Excess Fare Receipt Front Side

TTC Excess Fare Receipt Back Side

Now, how to get the money back?

Quite simple: I just wrote my full name and address in the front side of the receipt and emailed it to the address in the back of the receipt. The address in the back of the receipt is this:

TTC Customer Centre
1900 Yonge Street (at Davisville)
Toronto, Ontario, M4S 1 Z2

Two weeks later I received a letter from the TTC with my $20 dollars refund in cash. That was unexpected: I was actually expecting a cheque, not cash over regular mail. Take a look at what I received from the TTC.

TTC letter containing Excess Fare Refund

TTC Excess Fare Refund in Cash

Either way, I got my money back. If you find yourself in the same situation now you know what to do.